Shipments and returns
Your pack shipment
Packages are generally dispatched within 3 days after receipt of payment and are shipped via GLS with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
What is your return and exchange policy?
Our policy lasts 14 days.If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If you would like to return your item, please contact firstname.lastname@example.org and we will send you a return label for your shipment.
Please note that you will be responsible for the shipping cost of the return enought if we're responsible.
We are happy to replace items if they are defective or damaged.If you need to exchange it for the same item, send us an email at email@example.com.